Sparking Transformative Change in Housing Communities
Housing communities are a natural place to spark new networks of aspiration, connection and action. First and foremost, the quality of life for everyone who lives and works in a specific housing community is dependent on the others in this shared eco-system. Quite often, residents and workers are facing similar life challenges, and have much to gain from exchanging their unique gifts and life experiences. And, housing communities often face physical and social challenges that require a shared solution or new innovation that involves everyone, residents, staff, neighbors and partners.
After many collective years of working in affordable housing communities, Trusted Space Partners believes a more “systems based” approach is critical and that two fundamental shifts are needed:
- A GOAL SHIFT from separately defined goals for asset management, property management and resident services to a unified “triple aim” framework which emphasizes the shared interests of owners, managers, service providers and residents and neighbors.
- An OPERATING SHIFT from narrow focus on maintaining compliance, meeting needs and solving problems to a more aspirational operating culture designed to create the kind of co-investment among owners, staff and residents needed to achieve both individual and community transformation.
From 2013 to 2015, we were able to go deep and work extensively in one large 900 unit housing complex in DC, in partnership with our close colleagues, Yerodin Avent and Khyati Desai-Seltzer. See our paper describing application of these shifts in this complex in Washington DC., here.
In 2015, we embarked on a new partnership we refer to as Triple Aim Impact, with the National Initiative on Mixed Income Communities, focused largely but not exclusively on the New Communities Initiative in Washington D.C. and the HOPE SF public housing transformation initiative in San Francisco and For more info, click here.
Also during these years, the Triple Aim Impact team worked with two leading private housing development and management companies, three public housing authorities and several large nonprofit housing developers in multiple regions around the country. We are particularly proud of our partnership with Trek Development in Pittsburgh, Pa. For more info, click here.
In early 2020, we were fortunate to begin a new and exciting phase of work with Mercy Housing, the largest housing nonprofit in the US, including the opportunity to transition to a 100% virtual environment both in terms of strategic coaching for site teams around the country and resident/staff gatherings at these sites. It is too early in this new process to offer any clear lessons learned, but we are very impressed with the courage and persistence of Mercy Housing leaders, site staff and residents to lean into the Covid crisis as a moment of opportunity for a new way of engaging one another, solving problems and building relationships of trust. More to come!